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Customer Service
CactusFlower.com is committed
to extraordinary customer
satisfaction. To make your
shopping experience simple,
we have provided answers to
our most frequently asked
questions. If you do not find
the answer to your question
here, you may contact our
Customer Care Team directly:
Frequently Asked Questions
Ordering
How will I
know if my order has been
submitted successfully?
How will I
know if my order has been
delivered?
Can my
order be changed or
cancelled once it has been
placed?
Can I
customize my order?
What
payment types to you accept?
When will
my credit card be charged?
Delivery
Do you
provide same-day delivery?
Do you
deliver on Sundays?
Do you
deliver internationally?
What is
your delivery charge?
Policies
Is my
credit card information
secure on cactusflower.com?
What is
your "Satisfaction
Guarantee"?
What is
your privacy policy?
My Account
I have
forgotten my account
password. What should I do?
Other
Will my
order look exactly like the
picture?
What is a
"service fee"?
Why do some
items on your website have a
"shipping fee" instead of a
"service fee"?
Ordering
How will I know if my order
has been submitted
successfully?
You
will receive an order
confirmation email
immediately after placing
your order at cactusflower.com.
This confirms that your
order has been received and
is being processed. If you
do not receive an email
confirmation, please check
your "junk" or "spam" folder
in case the email was
filtered by your Internet
service provider. To ensure
delivery of your order
confirmation, please add
info@cactusflower.com
to your address book.
If
you do not receive your
email confirmation and it is
not in your junk mail
folder, please contact us
immediately at
1-800-927-2887 to ensure
that the order was submitted
successfully.
How will I know if my order
has been delivered?
We
work with thousands of
florists nationwide to
ensure your order is
fulfilled on time.
Unfortunately, we are not
automatically alerted once a
florist has delivered your
order. For an update on your
order, please contact
customer care at
info@cactusflower.com
,
or call us at
1-800-927-2887.
Can my order be changed or
cancelled once it has been
placed?
If
your order has not yet been
fulfilled, we will be happy
to make changes to your
order. During floral
holidays we require all
changes or cancellations at
least 24 hours prior to the
delivery date. Please submit
all changes/cancellation
requests to
info@cactusflower.com
,
or call us at
1-800-927-2887.
Can I customize my order?
The
products on our website may
be slightly modified by
request, but cannot be
guaranteed. For example, if
the product you select has
pink roses and you prefer
red roses, you may add this
modification in the "special
instructions" field in
checkout. The fulfilling
florist will try to match
your request as closely as
possible, but custom
requests cannot be
guaranteed.
What payment types to you
accept?
We
accept Visa, Mastercard,
American Express, Discover
and PayPal.
When will my credit card be
charged?
We
will attempt to secure
authorization on your credit
card at the point of
purchase online. If we
receive verification of
sufficient funds, your order
will be completed and
transferred securely to us.
Your account will be charged
on the day of purchase.
Delivery
Do you provide same-day
delivery?
Absolutely! Most of our
floral gifts are fulfilled
by a florist, so if your
order is placed by noon in
the recipient's time zone,
your order will be delivered
that very day (unless you
specify otherwise). If you
place the order after noon,
the first available delivery
date is the following day.
Do you deliver on Sundays?
We deliver on Sundays in the Phoenix Metro area only.
Do you deliver
internationally?
Yes, we are capable of
fulfilling your order to
Canada and abroad, however
this service is available by
PHONE only. Please call
1-800-927-2887 to place your
international order.
What is your delivery
charge?
We charge a service fee of $12.99 for most domestic orders being fulfilled by a florist.
For areas on the far points of the Phoenix Valley, the delivery charge is increased to $14.99
for additional labor and fuel incurred. These areas include zip codes 85387, 85374, 85340,
85307, 85353, 85239, 85249, 85297, 85242, 85219, 85268, 85264, 85263, 85377, and 85086.
International orders have a $14.99 service fee. The service fee covers the charges for
processing the order and the delivery of the item.
Policies
Is my credit card
information secure on
cactusflower.com?
cactusflower.com is a secure
online shopping environment.
Please see our
policies for more
information.
What is your "Satisfaction
Guarantee"?
Sending gifts should be a
pleasant experience. We are
committed to your 100%
satisfaction, backed by our
guarantee. If you are not
happy with your product or
experience, we will replace
your order.
What is your privacy policy?
We
will never share your
information with a third
party. Please click here for
more information on our
privacy policy.
My Account
I have forgotten my account
password. What should I do?
Please
click here to request
that your password be
emailed to you. Please
ensure that
info@cactusflower.com
has been added to your
address book before
requesting your password to
ensure deliverability.
Other
Will my order look exactly
like the picture?
The
fulfilling florist will fill
the order as closely as
possible to the picture.
However, during certain
seasons, the florist might
not have a specific flower
pictured in the arrangement.
If this is the case, the
florist will substitute the
flower with similar flowers.
What is a "service fee"?
We
charge an $12.99 service fee
for each floral gift order.
This charge covers the fees
for processing the order and
the delivery of the item.
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